Earlier today, we received a forwarded email from the folks at WeLoveFine, who have been selling these "Discord Flutter On Deluxe Limited Edition Resin Figures" since last year. 1200 of the $100 figures were created for pre-order, and were set to ship this Spring.
According to the email we received, every single one of them was severely damaged and therefore lost.
Ouch.
We've included the entire email below. Take note of the fact that the figure is estimated to take 6-8 months to arrive now.
---------- Forwarded message ----------
From: "Julio C. Rodriguez" <J.Rodriguez@mightyfineinc.com
Date: Apr 28, 2015 8:34 PM
Subject: Urgent Update RE: Discord Flutter On Pre-Order
To: "WeLoveFine Customer Service" <WLFCS@mightyfineinc.com>
Cc: "Sharon Friesen" <Sharon@mightyfineinc.com>
> Good Afternoon,
>
> My name is Julio, and I am emailing you on once again behalf of everyone here at WeLoveFine.com about the latest update on the Discord Flutter On Deluxe Resin Figure. In the event that you have read and responded to this email previously, please disregard. We want to make sure that everyone received the news about this figure's delay and has a chance to respond with their decision on how they would like to proceed accordingly.
>
>
>
> I am emailing you on behalf of everyone here at WeLoveFine.com about the latest update on the Discord Flutter On Deluxe Resin Figure. First and foremost, we want to sincerely apologize for the unexpected delivery delay of your pre-purchase order. We never want our customers waiting longer than the estimated delivery date for any of our products, and we appreciate all of your patience as we go through all of the steps needed to bring you something unique that shows off your fandom. Unfortunately, the entire shipment of the Discord Flutter On figures was severely damaged upon arrival, and those that did survive the trip, did not meet our quality assurance and high shipping standards.
>
> The figure is being re-engineered and production will have to start over from scratch. From production to delivery, we are expecting to be able to ship the new batch of figures out in 6-8 months, and we will send you a more specific shipping date on 4/30/2015. We completely understand how frustrating this is, and we apologize for any inconvenience this has caused. We do have a few options on how to proceed from this point:
>
> 1. If you do not wish to wait 6-8 months for your figure to arrive and you wish to cancel your order, you can email Customer Service atwlfcs@mightyfineinc.com, and they will issue you a full refund.
>
> 2. Should you decide to cancel your order, instead of issuing a full refund, you can choose the option to receive $130 in store credit on WeLoveFine.com upon contacting Customer Service. You will receive your Store Credit Voucher within the next 3-4 weeks once it becomes active.
>
> 3. If you decide to stick it out with us, you will receive the new completely re-engineered Discord Flutter On Deluxe Resin figure (which is now estimated to retail at $150) at no extra cost to you in addition to a limited edition My Little Pony Collector’s Coin, designed specifically for this figure. We will continue to update you on the progress of the figure as well as the coin.
>
> Our customer service team is here to answer any questions you may have that were not addressed in this email. Please feel free to contact us directly at our email addresses listed below.
>
>
> Julio
> j.rodriguez@mightyfineinc.com
>
> Sharon
> Sharon@mightyfineinc.com
>
> Attached above are letters from our Vice President, Head of Toys and Brand Director. They wanted to extend a personal apology to everyone who pre-purchased a Discord Flutter On Deluxe Resin Figure.
>
> Thank you very much for your time. Everyone on the team is super disappointed about this delay, and we hope that we can make it up to you in one way or another.
>
>
> Sincerely,
> Julio and the WeLoveFine Team.
>
>
> 2010 E. 15th Street, Los Angeles, CA 90021
> T. (213) 234-5275 | F (213) 226-8790
> Please Save a tree...please don't print this e-mail unless you really need to!
>
>
> My name is Julio, and I am emailing you on once again behalf of everyone here at WeLoveFine.com about the latest update on the Discord Flutter On Deluxe Resin Figure. In the event that you have read and responded to this email previously, please disregard. We want to make sure that everyone received the news about this figure's delay and has a chance to respond with their decision on how they would like to proceed accordingly.
>
>
>
> I am emailing you on behalf of everyone here at WeLoveFine.com about the latest update on the Discord Flutter On Deluxe Resin Figure. First and foremost, we want to sincerely apologize for the unexpected delivery delay of your pre-purchase order. We never want our customers waiting longer than the estimated delivery date for any of our products, and we appreciate all of your patience as we go through all of the steps needed to bring you something unique that shows off your fandom. Unfortunately, the entire shipment of the Discord Flutter On figures was severely damaged upon arrival, and those that did survive the trip, did not meet our quality assurance and high shipping standards.
>
> The figure is being re-engineered and production will have to start over from scratch. From production to delivery, we are expecting to be able to ship the new batch of figures out in 6-8 months, and we will send you a more specific shipping date on 4/30/2015. We completely understand how frustrating this is, and we apologize for any inconvenience this has caused. We do have a few options on how to proceed from this point:
>
> 1. If you do not wish to wait 6-8 months for your figure to arrive and you wish to cancel your order, you can email Customer Service atwlfcs@mightyfineinc.com, and they will issue you a full refund.
>
> 2. Should you decide to cancel your order, instead of issuing a full refund, you can choose the option to receive $130 in store credit on WeLoveFine.com upon contacting Customer Service. You will receive your Store Credit Voucher within the next 3-4 weeks once it becomes active.
>
> 3. If you decide to stick it out with us, you will receive the new completely re-engineered Discord Flutter On Deluxe Resin figure (which is now estimated to retail at $150) at no extra cost to you in addition to a limited edition My Little Pony Collector’s Coin, designed specifically for this figure. We will continue to update you on the progress of the figure as well as the coin.
>
> Our customer service team is here to answer any questions you may have that were not addressed in this email. Please feel free to contact us directly at our email addresses listed below.
>
>
> Julio
> j.rodriguez@mightyfineinc.com
>
> Sharon
> Sharon@mightyfineinc.com
>
> Attached above are letters from our Vice President, Head of Toys and Brand Director. They wanted to extend a personal apology to everyone who pre-purchased a Discord Flutter On Deluxe Resin Figure.
>
> Thank you very much for your time. Everyone on the team is super disappointed about this delay, and we hope that we can make it up to you in one way or another.
>
>
> Sincerely,
> Julio and the WeLoveFine Team.
>
>
> 2010 E. 15th Street, Los Angeles, CA 90021
> T. (213) 234-5275 | F (213) 226-8790
> Please Save a tree...please don't print this e-mail unless you really need to!
>
Look at the bright side.
ReplyDeleteWe paid for a $100 figurine and we'll have a $150 figurine with a shiny coin.
FlutterCord SUCKS! Discord is evil! Fluttershy true love is Big Mac.
ReplyDeleteSo my dick wasn't the right response
DeleteYour 'tism is showing again, anon 1.
DeleteFluttershy love bad guys, not red necks.
DeleteYea we all know Flutterek is true best ship!
DeleteWell, at least they are offering a full refund, or store credit. What is that like two of their overpriced and poorly printed shirt? Seriously, of all the places of have gotten fan-designed tees WLF somehow manages to be both the most expensive and cheapest looking.
ReplyDeleteI guess I'm the odd one out, then. I've bought two WLF shirts years ago and worn them frequently, yet to see any wear and tear on any of them and the printing on both has been perfectly fine.
Delete